What if I forgot my password?
Select Forgot password? on the sign-in page, then Send Reset Link, and follow the email.

What if the invitation email did not arrive?
Ask your payroll firm. The firm admin can use Resend Password Reset on the client's Users tab.

I signed up alone in the phone app. Is my business connected to my payroll firm?
No. Signing up alone creates a separate business. Contact your firm and use the invitation they send. If needed, the firm contacts Diurna support at www.diurna.eu.

Can employees use the app?
No. Employees have no login. Their weekly schedule is their planned working time.

Why can I not save an entry?
A red error means a limit set for the client is exceeded: change the times. An amber warning still lets you save if there is a reason. In the chat, a warning can be accepted with Proceed anyway.

Can I change last month?
Not after the close or the cut-off. The firm admin can reopen a month with a reason.

Who sees what?
Clerks see only their assigned clients. Business owners see only their own business. The firm admin sees everything of the firm.

Which languages are there?
Seven: Italiano, English, Français, Deutsch, Nederlands, Español and Português.

Can I use the phone and the computer?
Yes. Both use the same login.

Where is the help?
Use the (i) button in the page header, Help for this page. This guide is under Documents, in System Guides.

What happens at the cut-off?
The period locks. Reminders go out before it.

Who do I ask for support?
Diurna support at www.diurna.eu, through your payroll firm.

Coming soon

AI chat for the firm and its clerks
Task center
Time recording by employees and employee self-service
Document upload in the chat
A compliance overview over longer periods

Quick answers